YMCA Maryland - Baltimore, MD

posted 27 days ago

Baltimore, MD
Social Assistance

About the position

Under the direction of the Supervisor, the Family Center Operations Associate is responsible for establishing a full-relationship with members, associates, and Y leadership. The Family Center Operations Associate is personally committed to consistently exceeding customer expectations by meeting a broad range of Family center operational needs. The Family Center Operations Associate is responsible for providing a high level of customer service to our associates and members. Performs routine duties including but not limited to: mentoring, training and developing others; processing membership transactions efficiently, professionally, and accurately; identifying member needs; promoting association products and services. In addition, the Family Center Operations Associate will help lead the family center team to attain organizational goals. Adheres to all Y established policies, procedures and overall compliance regulations.

Responsibilities

  • Promotes, represents and welcomes current and potential members, associates and vendors to the family center in a professional and inviting manner.
  • Develop a strong, value-added relationship with current and prospective members by engaging in conversations that uncover their current and future wellness needs.
  • Provide solutions to ensure the member feels understood, informed and confident in the products/services offered.
  • Leads and encourages a positive working environment with an attitude which fosters our Mission, Vision, and core values.
  • Participate as a vital part of the center management team to provide consistent and exemplary services to the community.
  • Plan and coordinate day-to-day operations, maintenance, and repair of facilities and equipment within the assigned departments.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • Adheres to all policies, guidelines, rules, best practices as outlined by the Y in Central Maryland or directed by supervisor.
  • Performs assigned supervisory or administrative functions as assigned by leadership.
  • Effectively and appropriately communicate with children and parents/guardian.
  • Maintain clean and disinfected environment for safety of members and children.
  • Maintain all proper paperwork including sign in/out process, behavior reports, incident reports, etc.
  • Responsible for conducting classes according to the YMCA of the USA Aquatic Program, adapted where necessary for local conditions.
  • Responsible for safety of all swimmers during lesson and for the interpretation and enforcement of all pool rules.
  • Directs and manages operations of the health, fitness, and physical education programs.
  • Responsible for oversight and the programmatic development of all physical areas of the building including the fitness center, group exercise room(s), multi-purpose room(s) and climbing wall (where applicable).
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