Faculty Group Practice Secretary II-Intake/Scheduler - **Obs/Gyn/MFM**

$55,616 - $55,616/Yr

New York University - New York, NY

Full-time - Entry Level

New York, NY

Educational Services

About the position

The Faculty Group Practice Secretary II-Intake/Scheduler for Obs/Gyn/MFM at NYU Grossman School of Medicine is responsible for performing various front-end administrative tasks to support practice operations. This includes greeting patients, answering calls, scheduling appointments, and ensuring a positive patient experience. The role is integral to maintaining efficient scheduling and providing excellent customer service in a medical environment.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed
• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate 'kick-outs', appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks
• Scans all necessary documents into Epic
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed
• Answers phone calls and requests in a professional and patient friendly manner
• Schedules routine appointments and follow ups for visits
• Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls
• Releases medical records in accordance with HIPPA and FGP ROI guidelines
• Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner
• Remains current on latest best practices, policies and protocols
• Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
• Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload
• Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages

Requirements

• High School Diploma
• Excellent organizational, interpersonal and verbal and written communications skills
• Strong customer service orientation
• Basic knowledge of word processing, spreadsheet, database and Internet applications
• Light, accurate keyboarding skills
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment

Nice-to-haves

• Intermediate knowledge of computer-based scheduling and appointment programs

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid time off
• Tuition reimbursement
• Professional development opportunities