Facilities Maintenance Manager

Ashley Furniture Industries•Phoenix, AZ

5d•$65,000 - $70,000•Hybrid

About The Position

The Facilities Manager oversees day-to-day facilities management operations across multiple Ashley retail locations within an assigned territory, ensuring brand standards, safety compliance, and operational excellence are consistently maintained. This strategic leadership role manages critical building systems, preventative maintenance programs, vendor relationships, and capital projects to protect Ashley's physical assets and enhance the in-store customer experience. The Facilities Manager serves as a key partner to Retail Operations, Construction, Real Estate, Design, and Finance teams while leading third-party vendor performance and driving cost-effective facility solutions.

Requirements

High School Diploma or GED equivalent required
Minimum 5 years of progressive facilities or maintenance experience in retail, manufacturing, distribution, or commercial environments
Minimum 2 years of supervisory or lead experience managing teams or vendors
Strong working knowledge of building systems including HVAC, electrical, plumbing, and mechanical systems
Demonstrated experience managing vendors and maintenance budgets
Valid driver's license with clean driving record
Experience with computerized maintenance management systems (CMMS) such as Corrigo, FMX, or similar platforms
Strong understanding of preventative maintenance principles and asset management best practices
Proven ability to manage multiple priorities in a fast-paced, multi-site environment
Excellent problem-solving and troubleshooting abilities
Strong communication and interpersonal skills with ability to collaborate across all organizational levels
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Ability to lift up to 50 lbs., climb ladders, and perform physical tasks associated with facility inspections
Willingness to travel within assigned territory with overnight stays; minimum of two site visits per year for each location in the assigned territory

Nice To Haves

Technical certification or vocational training in electrical, HVAC, plumbing, or related field
Associate's or Bachelor's degree in Facilities Management, Engineering, Construction Management, or related discipline
Experience with building management systems (BMS) and building automation technologies
Project Management Professional (PMP) or Facilities Management Professional (FMP) certification
Experience in multi-site retail facilities management with 10+ locations
Knowledge of energy management, sustainability initiatives, and green building practices
Familiarity with construction project management and contractor coordination
Experience with budget forecasting, capital planning, and financial analysis
Background in contract negotiation and procurement processes
Knowledge of fire protection systems, security systems, and life safety equipment

Responsibilities

Oversee day-to-day facilities management operations across multiple Ashley retail locations within assigned territory, ensuring brand standards, safety compliance, and operational excellence are consistently maintained
Ensure reliability of critical systems including HVAC, electrical, plumbing, mechanical, and safety systems across all assigned properties
Provide strategic oversight for preventative maintenance programs to protect Ashley's physical assets and enhance the in-store customer experience
Support production-critical utilities and equipment in manufacturing environments, where applicable
Respond to escalated facilities issues impacting store operations, delivering timely resolution while minimizing business disruption
Conduct regular facility inspections to identify maintenance needs, safety hazards, and opportunities for improvement
Assign work, prioritize tasks, and ensure timely completion of work orders across assigned territory
Lead and develop maintenance staff and coordinate resources to optimize operational performance
Promote a culture of safety, accountability, and continuous improvement throughout the facilities organization
Provide coaching, mentoring, and performance feedback to drive team excellence and professional development
Ensure compliance with local, state, and federal regulations, including life safety, environmental, OSHA, and ADA requirements across all assigned properties
Conduct regular facility inspections, safety audits, and risk assessments to identify and mitigate potential hazards
Maintain emergency preparedness plans and coordinate response activities for facilities-related emergencies
Document and maintain accurate compliance records, inspection reports, and safety certifications
Implement corrective actions to address safety violations, compliance gaps, or regulatory deficiencies
Lead and manage third-party vendor relationships across multiple trades (HVAC, electrical, plumbing, general maintenance, landscaping, snow removal, etc.), ensuring service level expectations, response times, and quality standards align with Ashley's performance benchmarks
Review, evaluate, and approve competitive bids for facility repairs, capital improvements, and service contracts; negotiate scope, pricing, and timelines to ensure cost-effective, high-quality outcomes
Initiate and coordinate execution of Master Service Agreements (MSAs) and vendor contracts in partnership with Legal and Procurement to ensure risk mitigation, compliance, and favorable commercial terms
Lead vendor onboarding, performance management, and termination decisions to ensure Ashley partners with high-performing, reliable service providers aligned with company values
Evaluate vendor performance through KPI tracking, service audits, and field inspections; implement corrective actions, performance improvement plans, or vendor transitions as needed
Maintain vendor documentation, insurance certificates, and compliance records in accordance with company standards
Develop and manage operating and capital budgets for facilities and maintenance across assigned territory
Serve as HELLO A/P Approver, overseeing back-office invoice processing, validating scope completion, cost accuracy, and proper coding prior to payment authorization to ensure financial integrity and budget adherence
Monitor and manage facilities budgets across assigned locations, identifying cost-saving opportunities while maintaining service quality and asset protection standards
Forecast future maintenance needs, capital expenditures, and resource requirements to support long-term planning
Support long-term facility planning, renovations, and space utilization initiatives in collaboration with cross-functional teams
Collaborate cross-functionally with Retail Operations, Construction, Real Estate, Design, and Finance teams to support store openings, remodels, relocations, and ongoing facility enhancements
Support facility projects including renovations, equipment installations, and space reconfigurations
Assist with the coordination of retail, office, warehouse, or manufacturing space planning to support operational needs
Manage project timelines, budgets, and stakeholder communications to ensure successful project delivery
Ensure minimal disruption to store operations during construction, maintenance, or improvement activities
Utilize Corrigo or similar computerized maintenance management systems (CMMS) to manage work orders, preventive maintenance schedules, and asset records
Ensure accurate documentation of maintenance activities, inspections, and compliance records
Generate reports and analytics on facilities performance, costs, and key performance indicators
Maintain comprehensive asset inventories, equipment specifications, and warranty information