F & B OUTLET ASSISTANT MANAGER

Hollywood Casino Joliet • Joliet, IL

3d • Onsite

About The Position

Responsible for managing the daily operations of assigned Food & Beverage outlet(s). This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Ensures consistent, high quality service standards are maintained in designated areas of responsibility. Implements training programs that ensure high quality service. Provides adequate training and tools for team member success. Ensures that all F&B areas are kept clean and in proper condition. Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards. Interviews and hires new team members. Executes audits of supplies and inventory items, ensuring cost controls. Ensures that all Food & Beverage products prepared meet the established specifications and standards. Completes the required daily financial tools and reports. Communicates variances from established standards to the F&B Manager/Director. Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members. Enforces all appearance and uniform guidelines. Enforces all regulatory, internal controls, policies, and procedures. Reviews manifest and staffing levels to determine appropriate work assignments for the staff. Investigates and resolves guest complaints or concerns in accordance with standard procedures. Understands all aspects of the Collective Bargaining Agreement. Ensures safe cash handling procedures are followed by all team members. Conducts a physical inventory of outlet supplies and requisitions replacement items as needed. Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures. Maintains a well-informed shift by conducting daily shift meetings. Other duties as assigned.

Requirements

• High School Diploma or equivalent
• Knowledge of restaurant operations and serving
• Must understand and speak the English language
• Ability to analyze and evaluate Profit and Loss statements

Nice To Haves

• 2–3 years of supervisory experience is preferred.

Responsibilities

• Managing the daily operations of assigned Food & Beverage outlet(s).
• Providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for guests and team members.
• Ensuring consistent, high quality service standards are maintained.
• Implementing training programs for high quality service.
• Providing adequate training and tools for team member success.
• Ensuring F&B areas are kept clean and in proper condition.
• Ensuring minimum labor is used without adversely impacting service standards.
• Interviewing and hiring new team members.
• Executing audits of supplies and inventory items for cost controls.
• Ensuring Food & Beverage products meet established specifications and standards.
• Completing daily financial tools and reports.
• Communicating variances from established standards to the F&B Manager/Director.
• Ensuring service equipment is operational and handled safely.
• Enforcing appearance and uniform guidelines.
• Enforcing regulatory, internal controls, policies, and procedures.
• Reviewing manifest and staffing levels to determine work assignments.
• Investigating and resolving guest complaints or concerns.
• Understanding all aspects of the Collective Bargaining Agreement.
• Ensuring safe cash handling procedures are followed.
• Conducting physical inventory of outlet supplies and requisitioning replacement items.
• Coaching and counseling team members on departmental and company policies.
• Maintaining a well-informed shift by conducting daily shift meetings.
• Performing other duties as assigned.

Benefits

• Wellness programs designed to support team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED