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MyEyeDr. - Wilmington, NC
posted about 2 months ago
Full-time - Entry Level
Wilmington, NC
Ambulatory Health Care Services
About the position
As an Eyewear Consultant for MyEyeDr., you will play a crucial role in providing personalized eyecare and exceptional customer service to patients. This position involves assisting patients with eyewear selection, explaining insurance benefits, and collaborating with doctors to ensure a seamless patient experience. You will receive training to develop your skills in the optical industry, even if you have no prior experience.
Responsibilities
- Provide patients with exceptional customer service by understanding and advising the patient's needs.
- Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
- Provide patients with comprehensive explanation of insurance benefits.
- Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
- Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
- Collaborate with doctor(s) and team members to provide seamless patient experience.
- Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
- Participate in other office duties as assigned.
Requirements
- Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
- A proactive approach to problem solving with an entrepreneurial spirit.
- Willing to learn about industry, product, and services.
- Ability to sell with a desire to meet office goals with a 'can do' attitude.
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
- Team player who is willing to collaborate to provide the best patient experience.
Benefits
- Comprehensive benefits package including medical and dental coverage.
- Tax-free savings plans.
- Life insurance.
- Vision coverage and associate discounts on products.
- 401(k) with competitive company match.
- Accrue PTO and paid holidays from day one.
