About the position
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our mission is to build the seamless intersection between legal and business by creating a world-class platform to help professionals scale. The Customers for Life department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement.
Responsibilities
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with assigned team to thoroughly understand the product's native capability and test possible defects
- Work directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needs
- Convey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel as needed
Requirements
- In office position
- Bachelor's degree
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code/Declarative development experience or equivalent experience
- Excellent verbal and written communication
- A history of creative pursuits and curiosity is strongly preferred
- Ability to independently manage competing customer priorities and initiatives with limited structure
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House
- Top-of-the-line company swag
