Experience Guide (Front Desk Associate) - Full Time

The NOW Winter Garden•Winter Garden, FL

4d•Onsite

About The Position

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed. This is a sales position, not just a front desk experience. Currently not offering health benefits.

Requirements

Sales and service-related experience. Retail sales will not qualify as sales experience.
Front desk and phone experience.
Ability to be efficient and detail-oriented in a fast-paced environment.
Must have enthusiasm and possess excellent guest service skills.
Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
Enjoy working with people and possess a friendly and outgoing personality.
Possesses problem-solving and troubleshooting skills.
Must be a team player.

Responsibilities

Provide top-level service for guests and team members.
Warmly greet and check in guests.
Be able to meet a sales goal of 14% conversion for membership sales.
Be able to up-sale enhancements to guests.
Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
Accurately and effectively book, edit, and cancel massage appointments.
Open/close the boutique each day according to standard operating procedures.
Resolve guest issues.
Ensure guest areas are maintained to standard. This includes sweeping, mopping, cleaning restrooms and taking out the trash.
Maintain a positive attitude and contribute toward a healthy & happy workplace.
Collaborate with the leadership team to ensure best practices and foster innovation.