Existing Customer Technician
About The Position
ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships. The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. This role involves providing solutions by visiting customers at their homes or businesses.
Requirements
- Service experience
- Technical aptitude
- Strong verbal communication
- Customer focused and customer driven mindset
- Thrive in the face of uncertainty
- Valid driver's license
- High School degree or the equivalent
Responsibilities
- Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
- Follow and complete required processes of wired/wireless technology and connection procedures.
- Test and validate system signals/communication with central monitoring to properly establish service.
- A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
- You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
Benefits
- Full benefits on the 1st of the month after 31 days of employment
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
