Executive Lounge & VIP Supervisor - Fairmont Gold

About the position

At Fairmont Hotels & Resorts, unparalleled personalized service and luxury await guests of Fairmont Gold, our exclusive 47 room and suite 'hotel within a hotel' experience. As Fairmont Gold Supervisor, your leadership will foster an engaged team of service professionals who bring our exceptional 'Fairmont Gold standards' to life – and turn moments into memories for our guests.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/ service procedures/ standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge at all times of all hotel features, services, and hours of operations.
• Review all Fairmont Gold reservations to ensure requests are met and all Fairmont Gold Standards are adhered.
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs.

Requirements

• Fluency in job related English, both verbal and non-verbal required.
• Previous guest service experience required.
• Previous property management system required.
• Strong interpersonal and problem solving abilities.
• 2 years experience in similar position.
• Ability to communicate in second language, preferably Spanish.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work well under pressure, in a fast paced environment.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21.
• Career development opportunities with national and international promotion opportunities.