Executive Director -Transformation Operations and Strategy

Presbyterian Healthcare Services

2d•Hybrid

About The Position

The Executive Director of Transformation Operations & Strategy serves as a central execution leader within the enterprise Transformation Office, responsible for ensuring disciplined performance management, operational cadence, and cross-functional alignment across strategic initiatives within an integrated healthcare system. This role orchestrates the weekly transformation governance model, supports onboarding and effectiveness of workstream leaders and transformation personnel, and drives consistency in execution, reporting, and outcomes. The Senior Director operates as a trusted partner to executive leadership, enabling large-scale transformation initiatives, supporting sensitive and confidential projects, and ensuring that enterprise priorities are translated into measurable action and results.

Requirements

Master’s degree in Healthcare Administration, Business Administration, or a related field (or equivalent experience)
7–10+ years of progressive experience in healthcare strategy, operations, consulting, or transformation leadership
Demonstrated experience supporting enterprise-wide initiatives and executive leadership teams
Proven ability to manage complex, cross-functional programs in a matrixed healthcare environment
Experience with performance management, KPI development, and operational execution tracking

Responsibilities

Own and manage the weekly Transformation Office cadence, including agenda design, performance tracking, issue escalation, and follow-through across all active workstreams
Establish and maintain standardized governance structures, reporting frameworks, and performance metrics to ensure alignment to enterprise transformation goals
Ensure accountability across workstreams by monitoring milestones, dependencies, risks, and outcomes
Lead onboarding, alignment, and ongoing enablement of: Workstream leaders, Initiative Owners (IOs), Transformation Office team members
Define expectations, operating rhythms, and performance standards for all transformation participants
Provide coaching and operational guidance to ensure leaders are equipped to drive results within the transformation framework
Drive enterprise-wide performance management practices tied to transformation initiatives, including KPI definition, tracking, and reporting
Identify execution risks and intervene to remove barriers to performance
Partner with Finance, Strategy, and Operations to align transformation initiatives with financial impact, cost optimization, and strategic priorities
Support the implementation and monitoring of high-impact strategic initiatives requiring complex coordination and cross-functional execution
Ensure alignment between transformation efforts and broader organizational priorities including growth, operational efficiency, and care delivery optimization
Drive consistency in planning artifacts (e.g., business cases, SBARs, dashboards) to improve decision-making quality
Lead or support highly confidential, executive-sponsored initiatives, requiring discretion, judgment, and cross-functional influence
Operate as a trusted extension of executive leadership, managing sensitive information and complex stakeholder dynamics
Partner with communications and leadership teams to ensure clear, consistent cascading of transformation priorities and progress across the organization
Enable adoption of transformation initiatives through structured communication, stakeholder engagement, and change reinforcement strategies
Identify and implement opportunities to improve transformation effectiveness, including: Governance models, Decision-making processes, Cross-functional coordination
Drive standardization and scalability of transformation practices across the enterprise