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Vidant Health - Greenville, NC
posted 25 days ago
The Senior Director oversees the Business Office functions including the billing, follow-up and collections of professional and hospital patient accounts, compliance with third party payer regulations, employee productivity and ongoing improvement to key revenue cycle indicators. These key indicators include but are not limited to; AR days, billing, claims edits, CFB, and cash collections goals related to patient account management. This position is responsible for personnel development, implementing and maintaining Business Office policies. Works collaboratively with leadership to drive transformation and the associated change efforts necessary to manage the central business office services including management of outsource services. Responsible for leading strategic revenue management initiatives to achieve the requisite outcomes associated with improved patient, physician, payer, and associate experiences. Collaborates with physicians, care providers, departmental leaders and practice management personnel to achieve performance goals. Coordinate and champion projects while acting as a subject matter expert to establish system wide standardized policies and processes based on best practices for the front, middle and back-end functions of the revenue cycle. Maintains inter-department communications with all levels of personnel in order to define system requirements, set priorities, train system users and explain new concepts. This position will work closely with all Revenue Cycle staff, internal/external operational leaders, patients and physicians. Coordinate activities with other departments and is expected to demonstrate, through plans and actions, that there is a consistent standard of excellence.