Executive Director of Loyalty, Product, & Technology

About the position

The Executive Director of Loyalty Product & Technology is a key leadership role responsible for driving the strategy, innovation, and execution of MGM Rewards, our premier loyalty program. Overseeing a cross-functional team of product managers and technologists, this leader will ensure the program remains engaging, valuable, and technologically robust. They will collaborate closely with the commercial team to shape a compelling guest experience while also leading the development and evolution of a secure, scalable platform. This role sits at the intersection of product vision and technical execution, requiring a forward-thinking leader who can inspire teams and deliver impactful, guest-centric solutions.

Responsibilities

• Develop and execute MGM Rewards product strategy in alignment with business goals and market trends.
• Lead member acquisition and engagement initiatives, leveraging data insights to personalize experiences and optimize performance.
• Collaborate with Marketing and Analytics to enable targeted, data-driven program decisions.
• Bring proven expertise in loyalty programs across hospitality, gaming, and entertainment to drive retention and guest value.
• Oversee technology platform selection, implementation, and management, ensuring scalability and innovation.
• Demonstrated hands-on experience with SAS Reactor CX (RCX), including rule engine, API integrations, and system architecture.
• Utilize Amazon Redshift for data processing and analytics.
• Manage engineering and architecture teams to maintain platform performance, security, and uptime.

Requirements

• Bachelor's degree in Engineering, Marketing, or related field required; Master's preferred.
• 12+ years in product management and tech leadership, ideally in hospitality or loyalty programs.
• 8+ years in software engineering and architecture.
• 2+ years of hands-on experience with Reactor CX, including rule engine, data schema, and API integrations-essential for powering scalable, personalized loyalty solutions.
• 2+ years with cloud platforms (Azure, AWS, or Google Cloud).
• Deep knowledge of loyalty program strategy, design, and execution.
• Strong grasp of Agile, Waterfall, and modern software development practices.
• Skilled in cloud-based data management and analytics.
• Proven leader with cross-functional team management experience.
• Excellent problem-solving, analytical, and communication skills.
• Passionate about hospitality with a deep understanding of guest behavior and loyalty mechanics.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community