About the position
Our Business Development Executive Directors enjoy the ability to leverage contacts across various verticals and a world class operations team to deliver the solution. Our team enjoys a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, and benefits, in a friendly, casual work environment. We are changing the game for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's best brands, including over 95 Global Fortune 500 clients and over 2000 clients worldwide. Our vision is to be the greatest customer engagement services company in the world, rich in diversity and talent - powered by creativity and technology. This position will be remote/WAH and can be performed anywhere in the United States of America.
Responsibilities
- Acts as a creator and driver who can originate, shape, and commercially enable complex sales opportunities and maintain both an active priority target list and deal funnel as a result.
- Proactively generates and builds new client relationships from qualification to close.
- Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B and B2C organizations.
- Acts as a proven storyteller who can build and maintain c-level relationships across multiple disciplines, lines of business, and strategic needs.
- Provides effective and clear leadership to virtual pursuit teams featuring SMEs from multiple practices and disciplines of the company.
- Articulates a compelling and differentiated value proposition to the prospect, that aligns to their business outcomes and industry context.
- Sustains urgency through creating compelling events through active listening, storytelling, and personal experiences.
- Supports and leads business negotiation for complex transactions and opportunities.
- Works closely with portfolio leaders and practice leaders to leverage relevant subject matter experts in support of the pursuit.
- Engages the global leadership as appropriate and shepherds the deal through the solutioning and approval process.
- Provides discipline and rigor to the sales process as an expert on sales best practices.
- Successfully leads and aligns a complex network of stakeholders, including interaction with senior management levels at a client and/or within Concentrix.
Requirements
- Bachelor's degree in business administration, Marketing, or a related field with 10+ years of experience as a sales hunter (B2B sales) and individual contributor.
- Demonstrated experience in the CX tech and/or BPO marketplace where they have experience of closing complex B2B deals.
- Experience interacting with and selling to senior leaders across multiple functions and lines of business, including but not limited to, CX, Operations, Technology, Finance, Sourcing, etc.
- Strong communication and interpersonal skills with the ability to build new client relationships of trust and become a trusted advisor.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to analyze data and use insights to lead solution build processes and win strategy creation.
- Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
- Self-starter and strong time management skills.
- Ability to work collaboratively within a team environment.
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days
