Milwaukee Bucks - Milwaukee, WI

posted 2 months ago

Full-time - Mid Level
Milwaukee, WI
Performing Arts, Spectator Sports, and Related Industries

About the position

The Event Security Assistant Manager is responsible for overseeing event security operations at Fiserv Forum and the Deer District. This role involves managing security staff, ensuring safety and security standards during events, and maintaining relationships with local authorities. The position requires strong leadership, communication, and organizational skills to effectively coordinate security efforts and respond to emergencies.

Responsibilities

  • Monitor the performance, conduct, and attendance of security staff and supervisors assigned to the event.
  • Responsible for the quality of the performance, conduct, and efficiency of the entire event security team.
  • Develop, implement, and maintain Standard Operating Procedures (SOPs) and security initiatives.
  • Build and maintain business relationships with stakeholders and facility partners including local, state, & federal fire & police authorities through training and meetings.
  • Interview, hire, and train event security staff and supervisors assigned to the events.
  • Conduct performance appraisals of staff and supervisors and handle disciplinary actions as required.
  • Develop and conduct security & safety training sessions for event security personnel.
  • Complete special projects and other assigned tasks within the guidelines and deadlines set by the Event Security Manager.
  • Establish facility needs based on Milwaukee Bucks and other tenant expectations, staff and coordinate needs to internal department and outside agencies and vendors.
  • Maintain records and photos of all incidents that involve any events at Fiserv Forum.
  • Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies.
  • Work with Guest Experiences management staff to ensure coordinated teamwork between Security and Guest Services.
  • Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.
  • Assist in the administrative documentation including reports, disciplinary notes, logging entries and assist in the creation of department budget and strategic plans.
  • Understand, can operate and train others on walk-through magnetometer operations and other screening devices.
  • Work closely with the Scheduling Department to fulfill the security staffing requirements for all Fiserv Forum events.
  • Account for and take responsibility management of hourly security event staff scheduling and hours.
  • Respond to emergencies and work to deescalate urgent matters.

Requirements

  • Bachelor's Degree from a four-year college or university preferred.
  • Prior experience working with the public, preferably in a hospitality-related or customer care environment preferred.
  • Experience in the sports or entertainment industry highly preferred.
  • Ability to work extended hours including nights, weekends, on-call status, and holidays as necessary.
  • Strong communication skills required, including speaking and presenting to groups.
  • Effective written communication skills, including the ability to write reports and correspond professionally.

Nice-to-haves

  • NCS4, IAVM, ASIS certifications preferred.
  • Experience using ABI scheduling software is preferred.

Benefits

  • Health insurance
  • Unlimited paid time off
  • Dental insurance
  • Paid time off
  • Cell phone reimbursement
  • Vision insurance
  • 401(k) matching
  • Pet insurance
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