Event Operations Supervisor

Children's Museum of Pittsburgh•Pittsburgh, PA

22h•$41,000 - $42,120•Onsite

About The Position

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences. The Event Operations Supervisor is responsible for the execution of all special events as well as the effective operation of the overall program. This position is primarily operations management, scheduling, training and supervision of staff during all events. The supervisor is required to work a flexible work schedule including weekends and late nights.

Requirements

Associate's Degree or equivalent required. Bachelor's Degree in related field preferred.
Events coordination and supervisory experience preferred.
Customer service experience required.
Highly organized.
Excellent problem solving skills.
Demonstrate the ability to think objectively and make a quick decision in the best interest of the facility and the client.
Excellent customer service skills.
Level-headed in a fast paced environment.
Proficient in Microsoft Office Suite including Excel.
Basic experience with cash handling and PCI compliance.
Moves about the museum floor on a regular, consistent basis to set-up events, monitor events, supervise staff, and breakdown events.
Must be able to lift up to 20lbs regularly and up to 60lbs with assistance. Event preparation and set up requires an increased level of physical abilities and can be strenuous at times.
FBI fingerprints results, PA Child Abuse History Certificate (Act 33) and PA State Criminal Record Check (Act 34) are required.

Responsibilities

Supervisor is a key Museum staff member during an event, ensuring the safety and security of all employees, visitors and contractors.
Works as the liaison between upper management, partners, outside contractors and clients.
Responsible for coordinating all planning for events including external, donated and internal events, including setup and clean-up.
Manage third party catering on-site workers.
Responds to client inquiries via phone and email formats.
Accepts reservations, completes contracts, & processes all payments for special events.
Orders and maintains supplies as needed within budget constraints.
Maintains reports of all special events as needed by the Events Operations Manager, Sr. Manager of Visitors, the Finance Department, and other museum staff.
Assists the Events Operations Manager in creating marketing programs to increase sales of special events.
Ensures museum and grounds are returned to pre-event condition and ensure any contractors fulfill contractual obligations.
Responsible for the hiring, supervision and training of part-time Event Staff.
Manages staff scheduling.
Supervises Birthday Associates in the absence of Senior Birthday Associate and/or Event Operations Manager.
Coach and issues discipline in line with the Collective Bargain Agreement and CMP Policy Handbook. Communicates these actions to Event Operations Manager in a timely manner.
Ensures staff perform tasks in a timely manner, and ensuring quality that will reflect on the success of the event.
Responsible for approving timecards in line with created schedules.
Ensures knowledge and preparedness to respond to issues that may arise relating to facilities, security, safety, staffing, catering, cleaning and contractors.
Customer service interaction and customer service management issues and decisions including accident/incident reports before, after and during events.
Works with Visitor Services management to cross train staff and allow for employee sharing within the department.
Follows appropriate security measures.
Follows and implements Museum policies and procedures.