About the position
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking an ETQ Application Developer / Administrator to join our Information Technology team reporting to the ETQ Team Lead. This position is a fully remote opportunity that will be able to work from anywhere in the United States, but the candidate must be able to work 8am-5pm Eastern Time. Some travel is required and may be up to 25% per project and business need.
Responsibilities
- Organize and facilitate requirements gathering sessions with Quality, Environment, Health & Safety, and Manufacturing stakeholders
- Develop training curriculum and execute training sessions with end-users
- Participate in all areas of system implementation life cycles
- Work with Business teams to develop the initial Business Case and seek buy-in from a broader set of Business, IT and Quality stakeholders
- Work as part of the IT organization to develop and design roadmaps for system enhancements and integrations
- Define testing, data migration, global deployment approach
- Manage all helpdesk support tickets submitted by end-users pertaining to ETQ
Requirements
- Bachelor's degree or equivalent work experience
- Experience administrating and configuring in the ETQ Reliance platform is a plus (but not required for technically experienced candidates)
- Basic scripting in Python
- Basic understanding of SQL
- Knowledge of database backup/recovery practices
- JavaScript (very basic and minimally used)
- Familiarity with Quality/EHS Management Systems
- Microsoft Office suite
- Service Now
Nice-to-haves
- Strong customer service orientation
- Ability to conduct research into systems issues and problem solve
- Strong teamwork and interpersonal skills and ability to communicate across width and breadth of company
- Excellent written, listening, and oral communication skills
- Ability to communicate ideas in both technical and business language
- Self-motivated, driven and proactive
- Excellent analytical and creative problem-solving skills
- Ability to think logically with a keen attention to detail
- Strong self-organizational skill
- Ability to simultaneously prioritize across multiple projects and user support requests
- Demonstrate curiosity, drive and a willingness to learn
Benefits
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry leading company
