ETF Create Redeem Trade Support Senior Associate

JPMorgan Chase & Co. • New York, NY

5h

About The Position

As a Trading Services Senior Associate within JPMorgan’s Exchange Traded Funds (ETF) Create/Redeem Middle Office, you will play a pivotal role in managing the ETF trade lifecycle from a primary market perspective in a dynamic and high-risk environment. You will partner closely with Traders, Market Makers, Custodians, ETF issuers, and a range of internal infrastructure teams to ensure seamless order processing and settlement.
A core focus of this role is on strengthening and enhancing control frameworks, proactively identifying opportunities to improve risk management and operational processes across all aspects of the trade lifecycle. This position offers a unique opportunity to contribute to the firm’s success while collaborating with a diverse team committed to excellence.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Computer Science, or a related field.
• Strong analytical and problem-solving skills, with the ability to interpret and act on complex data sets.
• Exposure to technology-driven process improvement.
• Familiarity with large language models (LLMs) and AI-driven solutions for operational efficiency and client service enhancement.
• Demonstrated control mindset, with proven experience in designing, implementing, and maintaining operational controls, including technology-enabled solutions.
• Hands-on experience with automation tools and scripting languages (e.g., Python, SQL), with the ability to leverage technology to streamline processes, enhance controls, and support data analysis.
• Strong analytical and problem-solving skills, with the ability to interpret and act on complex data sets to drive process optimization.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with traders, functional partners, and external stakeholders.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, operational and technology-enabled environment.
• Advanced proficiency in Microsoft Excel, including the use of complex formulas, pivot tables, and integration with other data tools.

Nice To Haves

• Familiarity with large language models (LLMs) and AI-driven solutions for operational efficiency and client service enhancement
• Understanding of the ETF lifecycle, particularly as it pertains to primary market activities
• Prior experience with Equities or Fixed Income markets.
• Series 99 (Operations Professional) or Series 7 (General Securities Representative) license

Responsibilities

• Oversee and support order placement for agency and principal create/redeem ETF transactions across a variety of underlying assets, ensuring seamless integration of technology-driven processes.
• Execute intra-day and end-of-day processes, leveraging automation and data analytics to ensure accurate trade capture, reconciliation, and book management.
• Analyze operational data to identify trends, root causes of exceptions, and opportunities for process optimization; proactively recommend and implement improvements.
• Utilize scripting languages (e.g., Python, SQL) to automate routine tasks, support data analysis, enhance reporting, and improve workflow efficiency.
• Perform daily reconciliation of traders’ P&L and trade bookings, using technology solutions to promptly investigate and resolve discrepancies and mitigate risk.
• Act as a key liaison between the front office, back office, and external counterparties to review and resolve trade breaks and settlement issues
• Facilitate effective communication with clients and cross-functional teams to identify, escalate, and address real-time risk and operational issues.
• Participate in and lead strategic initiatives focused on process improvement, automation, business architecture enhancements, and the adoption of emerging technologies.
• Leverage understanding of large language models (LLMs) and AI-driven solutions to streamline operations, enhance client outcomes, and support control-related projects.
• Actively contribute to the development, implementation, and ongoing enhancement of robust control measures, incorporating technology and automation into control frameworks.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level