Hoffman Mechanical Solutions - Charlotte, NC
posted 28 days ago
About the position
Hoffman & Hoffman, Inc. is seeking talented individuals to join our team in the HVAC industry. We are looking for self-motivated, detail-oriented individuals who excel in challenging environments and effectively utilize available resources. The ideal candidate will have a strong attention to detail and a willingness to assist the sales team. Our company has been a trusted provider of commercial HVAC equipment and control systems in the Southeast region since 1947, prioritizing high-quality, innovative solutions that positively impact indoor air quality, optimize building efficiency, and enhance occupant comfort. As a 100% employee-owned company, we foster a collaborative environment where everyone works together to grow the company.
Responsibilities
- Review plans and specifications
- Prepare accurate and competitive quotes
- Provide pricing and product information to customers
- Collaborate with sales team and manufacturers
- Use web-based pricing and selection tools
- Stay updated on current competitive market pricing and report/share with Outside Sales and Management
- Manage the order entry process and coordinate deliveries with customers including returns and warranties
- Act as first responder for customer call-in requests regarding products or services
- Ensure timely and accurate ordering of products upon receipt of approved submittals
- Provide good communication between the customer, sales engineer, and factories for seamless product delivery
- Process and enter sales orders and quotations into CRM
- Utilize industry databases to research and find upcoming jobs to bid
- Perform preliminary take off on upcoming jobs
- Develop Installation Operations and Maintenance Manuals for customers
- Work closely with manufacturers to resolve issues
- Coordinate scheduling of equipment start-up and resolution of warranty-related issues
Requirements
- Bachelor's degree preferred but not required
- 2 or more years' experience in the HVAC industry preferred but not required
- Minimum 2 years' experience in similar role (Inside Sales/Account Executive/Product Management)
- Highly developed interpersonal and analytical skills
Nice-to-haves
- Detail oriented, professional attitude, reliable
- Strong time management skills
- Sincere desire to help others
- Strong attention to detail
- Ability to work independently and within a team with emphasis on accuracy and timeliness
- Personal need to consistently produce accurate and thorough results
- Superior written and oral communication skills
- Proven problem solving, leadership and listening skills
- Product and vendor knowledge (or the ability to quickly learn it)
- Strong technical aptitude
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong administrative and organizational skills
Benefits
- Employee Stock Ownership Program (ESOP)
- Comprehensive training and educational support for continuous professional development
- Access to wide-ranging medical, dental, and vision benefits
- Health Savings Account (HSA)
- Short-term/long-term disability insurance
- Additional voluntary benefits
