Esthetician

Arch Amenities Group - Boston, MA

Full-time

Boston, MA

1,001-5,000 employees

Amusement, Gambling, and Recreation Industries

About the position

The Esthetician at Arch Amenities Group is responsible for providing a range of cosmetic procedures, including facials, waxing, and body treatments, while ensuring a high standard of service that aligns with the company's mission and values. This role requires maintaining cleanliness, product knowledge, and customer satisfaction throughout the service process.

Responsibilities

• Ensures the 'Arch Amenities Group Experience' for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs facials, waxing, and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Customizes treatments based upon present skin condition(s).
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place.
• Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered.
• Recommends products for home use.
• Suggests to guests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Works assigned schedule. Arrives and departs from their shift on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional trainings.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• Valid state license in esthetics or other credentials required by the state.
• Previous esthetic experience.
• Customer service experience, preferably in a spa.
• Must be able to build rapport with guest.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.
• Must be comfortable with product recommendations.

Nice-to-haves

• Availability When Facility Is Open: This could include nights, weekends, and holidays.