Estee Lauder Beauty Advisor - Full Time

Belk - Burlington, NC

Full-time - Entry Level

Burlington, NC

5,001-10,000 employees

General Merchandise Retailers

About the position

The Cosmetic Beauty Advisor at Estee Lauder is responsible for driving sales and providing exceptional customer service within the store. This role involves meeting sales goals, executing promotions, and building a clientele base while maintaining store standards and hygiene. The advisor reports to the Sales Team Manager or Store Manager and plays a key role in enhancing the customer experience through effective communication and product knowledge.

Responsibilities

• Meeting or exceeding personal sales per hour goals
• Demonstrating excellent selling skills and customer service
• Executing successful promotions and special events
• Driving sales through customer clienteling
• Working with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information
• Maintaining floor and stock areas consistent with store standards
• Unpacking new merchandise in a timely manner
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
• Maintaining Belk and vendor professional dress standards
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance and tardiness
• Accepting additional duties during busy times as requested

Requirements

• Experience in retail preferred
• Excellent communication skills
• Ability to work a flexible schedule including evenings and weekends
• Physical ability to use computer keyboard and standard telephone
• Ability to lift up to 50 lbs above shoulder level
• Ability to push/pull 100-500 pounds when moving stock carts
• Ability to apply treatment/make-up to customers' faces

Nice-to-haves

• Knowledge of retail store operations
• Proficient in Excel and Access

Benefits

• Flexible scheduling
• Employee discounts
• Professional development opportunities