ER Client Service Representative

VCA Antech - Scottsdale, AZ

Scottsdale, AZ

Professional, Scientific, and Technical Services

About the position

VCA McCormick Ranch Animal Hospital and Emergency Center is seeking an experienced ER Client Service Representative for our busy hybrid practice. Schedule: Thursday/Friday 4p-10p and Saturday/Sunday 1p-12a. Differential Rates included. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional 'service extraordinaire' to join us in delivering our mission to our clients and their pets.

Responsibilities

• Provide top-notch customer service by making customer service a priority
• Ability to assess critical vs urgent visits; triage skills
• Be attentive to client and patient needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated, or disgruntled clients
• Ensure a professional and courteous attitude toward all clients and team members
• Answer and triage phone calls from clients
• Check clients in and out for inpatient and outpatient services
• Monitor client flow from check-in to discharge
• Keep clients and team members informed of wait times
• Manage record requests from clients and between other hospitals and specialty referral practices
• Knowledgeable about common medications used and dispensed
• Knowledgeable of breeds and common ailments of dogs and cats
• Knowledgeable of most common services and procedures found in emergency practice
• Understand basic medical terminology
• Review invoices and process payment transactions
• Reconcile cash drawer and process all transactions with appropriate closing procedures
• Keep records updated; maintain proper and accurate documentation in computer and paper medical record
• Prepare initial patient records and enter information into electronic record with accuracy
• Relay appropriate information to/from clients to doctors and/or management
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program
• Operate other office equipment such as fax, copier, and scanner

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision
• Paid vacation/sick days
• 401(k)
• Generous employee pet discounts