Equine Customer Service Representative (Remote Pacific or Mountain Time)

About the position

The Equine Customer Service Representative at Patterson is responsible for providing exceptional customer service and support to both internal and external customers. This remote position requires candidates to reside in the Pacific or Mountain time zone and involves processing customer transactions, maintaining accurate records, and ensuring compliance with regulatory guidelines. The role emphasizes building strong relationships with customers and sales representatives while multitasking across various computer systems.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• Generation of reports.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

Requirements

• High School Degree or equivalent
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office

Nice-to-haves

• Equine Experience
• Associate's Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience.
• Proficiency in SAP or related ERP

Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program (Tuition Reimbursement).
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.