Epic Willow Inpatient Leader

Deloitte - Indianapolis, IN

Full-time

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Willow Inpatient Leader, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Responsibilities

• Oversees the Application Analyst I/II who support their respective Epic Application(s) core functions of the health system's processes.
• Responsible for overseeing the Epic software analysis, design, configuration, testing, and implementation across their relevant application area.
• Collaborates with Operational and IT leadership in identifying, evaluating and configuring systems to meet user and organizational requirements.
• Maintains high credibility and ownership of system activities within assigned application.
• Works directly with Operational leadership to help ensure end user feedback is documented and input into the system design and capabilities appropriately.
• Oversees the system design, including functional specifications and strategies, based upon the analysis of specific operational needs assessed by their team.
• Develops strategy around best workflow practices and how to apply to system configuration in support of overall Operational/IT goals.
• Monitors application area timelines, provides status reports on progress, and reports out on their team's oversees unit, system, and integration testing per standards and documents outcomes.
• Works with their corresponding application team analysts to ensure applications are well supported and implementations are properly executed.
• Follows defined standards, promotes best practice principles, and participates in change control process.
• Optimizes, maintains and supports application/system as required.
• Works effectively as a team leader to achieve team goals and objectives.
• Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable.
• Initiates escalation procedures.
• Identifies potential issues and refers more complex issues, escalating to leadership where applicable.
• Builds rapport and promotes teamwork by maintaining a professional and positive attitude.
• Leads meetings as needed, prioritizes tasks, resolves conflicts and manages a project plan.
• Meets application deliverables, project timelines, and delivery weekly status reporting.
• Timely project and data tracking with input of weekly time tracking.

Requirements

• Certified and experienced in Epic Willow Inpatient.
• 10+ years of experience with EPIC Willow Inpatient.
• Experienced in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support.
• Demonstrative understanding of technical documentation.
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Role is remote.

Nice-to-haves

• Strong desktop skills including Word, Excel, PowerPoint.
• Work Experience/Direct Knowledge of clinical area or business area to be supported.
• Analytical/ Decision Making Responsibilities.
• Analytical ability to manage multiple projects and prioritize tasks into manageable work products.
• Can operate independently or with minimum supervision.
• Excellent Written and Communication Skills.
• Ability to deliver technical demonstrations.

Benefits

• Broad range of benefits offered by Deloitte.
• Opportunities for professional development and mentorship.
• Inclusive culture that empowers diverse perspectives.