Epic Cadence Analyst I
About The Position
The Epic Cadence Analyst I supports the design, build, testing, and maintenance of solutions within Epic Cadence and related modules such as Prelude and Welcome. This entry-level role partners with operational teams and end users to support scheduling workflows, system enhancements, upgrades, and ongoing application support. The Cadence Analyst I is responsible for supporting the configuration, maintenance, and optimization of the organization’s scheduling application to ensure efficient patient appointment workflows and access operations. Key responsibilities include assisting with the design, build, testing, implementation, and support of solutions within the Epic Cadence application and related functionality such as Appointment Scheduling, Template Management, Resource Scheduling, Waitlist Management, and integration with Prelude and Welcome. The Cadence Analyst I collaborates with operational teams, end users, and project staff to support business requirements, troubleshoot issues, and maintain system reliability. This position is designed for individuals developing foundational application and healthcare IT knowledge. The role requires strong analytical skills, attention to detail, effective communication, and the ability to learn new technologies and workflows in a team-oriented environment. Participation in an on-call rotation and occasional evening or weekend support may be required.
Requirements
- 0–2 years of relevant experience or equivalent combination of education and experience, preferably in healthcare, information technology, application support, or system implementation.
- Foundational understanding of application support, system configuration, and troubleshooting concepts.
- Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
- Strong analytical, organizational, and problem-solving skills.
- Effective verbal and written communication skills with technical and non-technical stakeholders.
- Ability to learn new technologies, workflows, and healthcare operations in a fast-paced environment.
- Ability to prioritize tasks and work collaboratively within a team setting.
- Strong customer service orientation and commitment to supporting end users.
- Bachelor’s degree required, preferably in Information Technology, Computer Science, Healthcare Administration, or a related field.
- Epic Cadence certification required.
- Epic Prelude certification required.
Nice To Haves
- 1+ years of experience supporting healthcare applications, information systems, or operational workflows within a healthcare environment.
- Familiarity with Epic applications or healthcare information systems.
- Basic understanding of patient access, scheduling, or healthcare operational workflows.
- Exposure to system testing, workflow analysis, or application implementation activities.
- Knowledge of healthcare terminology and operational best practices.
- Master’s degree in Information Technology, Computer Science, Healthcare Administration, or a related field preferred.
- Epic Referrals certification preferred.
- Epic Welcome certification preferred.
Responsibilities
- Assist with the configuration, testing, validation, and support of Epic Cadence and related applications under the guidance of senior analysts and team leadership.
- Support day-to-day maintenance activities, issue resolution, and routine system updates to ensure reliable scheduling operations.
- Participate in workflow discussions, requirements gathering, and documentation efforts with operational teams and end users.
- Perform basic system troubleshooting, ticket resolution, and escalation of complex issues as appropriate.
- Support testing activities for upgrades, enhancements, fixes, and new implementations.
- Maintain documentation related to workflows, build decisions, testing results, and support procedures.
- Develop foundational knowledge of Epic applications, healthcare operations, and organizational standards and workflows.
- Participate in team meetings, training opportunities, and knowledge-sharing activities to support professional development.
- Obtain and maintain Epic certifications as required for assigned applications and responsibilities.
- Participate in an on-call rotation and provide occasional evening or weekend support as needed.
Benefits
- Base pay scale: $82,500.00 - $126,000.00
- Eligible for additional benefits consistent with the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
