McLeod Health - Florence, SC
posted 9 days ago
About the position
The position involves a senior level role that takes a lead position in analyzing clinical, business, and/or technical processes and problems. The individual will formulate and develop recommendations for new and modified systems that meet client and/or internal project requirements. This role requires maintaining a professional image and exhibiting excellent customer relations to patients, visitors, physicians, and co-workers in accordance with the organization's Service Excellence Standards and Core Values. The individual will also provide advanced technical expertise, research, analyze, design, and modify software applications, and serve as a liaison between the IT Department, vendors, and clients for multiple systems/applications.
Responsibilities
- Maintains a professional image and exhibits excellent customer relations.
- Analyzes clinical, business, and/or technical processes and problems.
- Formulates and develops recommendations for new and modified systems.
- Provides advanced technical expertise beyond that of an Epic Applications Analyst I or II.
- Researches, analyzes, designs, and modifies software applications.
- Serves as a liaison between the IT Department, vendors, and clients.
- Gathers and prioritizes development initiatives and activities.
- Provides analysis of workflow and recommends solutions.
- Provides technical/application assistance to clients and IT staff.
- Performs financial analysis/business plan/impact assessment.
- Manages system upgrades and large projects.
- Develops a timeline for implementation and ensures closure of outstanding issues.
- Functions as a lead department contact and provides project management support.
- Completes tasks on time and meets assignment dates.
- Ensures system changes follow change management procedures.
- Creates and maintains documentation for assigned applications.
- Participates in support for systems during daily operations and implementations.
- Participates in an on-call rotation schedule for 24x7 client support.
- Works collaboratively with IT Educators to update training plans and documentation.
- Serves as a mentor to Epic Applications Analyst I and II.
- Occasional travel to other offices and for training classes, implementations, and conferences.
Requirements
- Minimum of four years of Epic build experience.
- Minimum of six years of computer system application modifications and support experience.
- Minimum of six years of PC-oriented experience including basic word processing and spreadsheets.
- Project Management experience desired.
- Presentation, communication, and interpersonal skills required.
- Ability to multi-task.
- Epic Certification or Accreditation.
- Minimum of an Associate degree in Healthcare/Computer Science/Business or equivalent work experience.
