Environmental Services Supervisor

Desert Diamond Casino - Glendale, AZ

Full-time - Mid Level

Glendale, AZ

Accommodation

About the position

Under general direction of Environmental Services Shift Manager, supervises the daily activities of Environmental Services, including personnel assignments, training and management, quality assurance, problem resolution, and inventory control. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Responsibilities

• Applies fair and consistent supervision
• Assists in hiring, termination, and disciplinary actions
• Assists with the planning and budget preparation for the department
• Plans and administers work schedules and assignments for direct reports
• Monitors the performance of direct reports, ensuring adherence to all Tohono O'odham Gaming Enterprise (TOGE) and departmental policies and procedures
• Provides excellent and friendly service to all guests
• Supervises personnel which includes recommendations for hiring, firing, performance evaluation, training, work allocation, discipline and problem resolution
• Trains team members on cleaning, equipment techniques, methods, chemicals and procedures
• Trains new Environmental Services Attendants on daily maintenance of casino floor, restrooms, and other tasks when assigned by Environmental Services Shift Manager
• Trains Environmental Services Attendants on how to clean and dispose of Bio-Hazard Waste according to OSHA regulations
• Involved in continuously training to ensure Environmental Services staff is updated on new chemicals and cleaning techniques
• Maintains records on team members, equipment and maintenance activities
• Organizes workload to ensure deadlines are met; schedules all team members and assigns work
• Ensures compliance with all department and TOGE policies and procedures, including Internal Controls (ICs)
• Ensures care, maintenance and utilization of equipment, orders adequate supplies to meet work needs
• Enters and approves bi-weekly Environmental Services payroll
• Inspects work areas to ensure consistency and quality of work and adherence to established procedures, safety regulations and standards
• Prepares daily checklist on daily performance
• Responds to inquiries and researches and resolves problems for day-to-day operational issues
• Coaches/counsels Environmental Services staff when necessary
• Prepares and submits reports
• Oversees work schedules for personnel and quarterly rotation schedules
• Performs Environmental Services duties as necessary
• Initiates work orders on any building maintenance issues
• Inspects the work activities of a group of Environmental Services Attendants and prepares daily checklist
• Observes safety rules and maintains a safe environment
• Contributes to a team effort and accomplishes related results as required
• Performs other duties as required

Requirements

• High school diploma or GED plus two (2) years of environmental services supervisory/lead experience or one (1) year of experience as a dual rated Environmental Services Supervisor with TOGE
• Must be 18 years of age or older
• No felony, theft or stealing convictions
• Must be able to pass a pre-employment drug/alcohol screen, background investigation and obtain and maintain a gaming license

Nice-to-haves

• Knowledge of occupational hazards and applicable safety practices
• Knowledge of guest service standards and procedures
• Knowledge of planning and scheduling techniques
• Knowledge of cleaning equipment
• Knowledge of Environmental Services chemicals
• Knowledge of supplies, equipment, and/or services ordering and inventory control