Environmental Services Supervisor

About the position

The Supervisor - Environmental Services is responsible for supervision of the Environmental Services staff. The Supervisor ensures staff are providing excellent customer service and the quality of cleanliness of the building meets or exceeds the expectation of the organization. This position directly supervises staff on the campus and is the primary back up for the Environmental Services Manager. This position directly manages caregivers.

Responsibilities

• Monitors staff throughout shift to ensure adherence to guidelines and job standards established by the department manager and hospital are followed to ensure facility cleanliness and sanitary guidelines are adhered to.
• Responsible for quality of service provided by the department.
• Inspects areas for cleanliness and then makes proper corrections in order to ensure proper sanitation throughout the facility.
• Prepares, updates, and manages scheduling of staff for both facilities.
• Ensures adequate staff are scheduled and monitors labor expense to meet budgetary goals.
• Reviews, updates, and approves staff timecards utilizing hospital timekeeping system.
• Trains and mentors new hires to quickly acclimate the new hire to the expectations of the job.
• Assists in ongoing training of staff as needed.
• Works with department manager on budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
• Ensures department expenses are kept in line with budget and ensures purchases of supplies are in alignment with budgetary guidelines.
• Assists department manager in the hiring, coaching and ongoing performance management of staff to develop and maintain a high-performance team that meets organizational and department goals.
• Issues corrective action if needed and regularly follows up with caregiver to ensure performance standards are met.
• Coordinates, prepares, and delivers regular performance reviews and quarterly performance updates.
• Monitors and ensures all direct reports are current with compliance and safety requirements.
• Implements and manages all organizational safety directives and goals.
• Regularly monitors staff to ensure safety guidelines are followed.
• Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
• Maintains positive working relationships and fosters cooperative work environment with patients, guests, and other caregivers.
• Orders supplies for department and notifies management in a timely manner of needed supplies.
• Processes and delivers linen to all departments.
• Manages day to day supply, updating orders as needed to ensure par levels are maintained.
• Maintains a thorough knowledge of cleaning processes, regulatory requirements, infection control policies, codes, and disaster response process as it applies to the department.
• Inspects areas during shift for cleanliness and then directs staff to make proper corrections in order to ensure sanitation for assigned areas.
• Performs cleaning tasks as needed in accordance with department standards if cleaning staff are not readily available.
• Directs and participates in Quality Improvement activities as required to improve the environment for St. Charles Health System patients, staff, and visitors.
• Reports needed repairs and/or services to hospital facilities per St. Charles Health System guidelines.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

Requirements

• High school diploma or GED.
• Minimum one (1) year experience in a healthcare position.
• Experience in an administrative or operational support position.

Nice-to-haves

• One (1) year healthcare environmental services experience.
• Previous supervisory experience.