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Sturdy Memorial Hospital - Attleboro, MA
posted 4 days ago
Under the direction of the Director of General Services and within established departmental and hospital guidelines, organizes and manages daily activities of the Environmental Services and Laundry Departments, taking into consideration the age, specific cultural needs and disability (if any) of the patients served. Holds responsibility for delivering a high quality, reliable Environmental and Laundry Services program to the Hospital. Provides technical expertise to the Environmental Services team, while carrying out specific programs in maintaining the Hospital facilities. Provides excellent customer service to patients, families and staff. Analyzes feedback and adjusts programs, schedules, and labor requirements, to ensure a well-coordinated effort to maximize provision of services including during periods of peak demand. Continually assesses performance through established standards (i.e. monitors results such as HCAHPS, Press Ganey, quality assurance checklists) and applies corrective measures as required. Ensures that all Environmental Services activities and programs are accomplished in accordance with requirements and regulatory guidelines. Assists the Director in the development and implementation of fiscal strategy for achieving departmental programmatic and fiscal goals. Consistently works within approved operational and capital budgets and adjusts programs accordingly. Supports safety programs for continual maintenance of a safe work place and a safety conscious staff.