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Entry Level Customer Service Assistant
$40,000 - $50,000/Yr
Alphabe Insight Inc - Greensboro, NC
posted 3 months ago
Full-time - Entry Level
Greensboro, NC
About the position
The Entry Level Customer Service Assistant at Veritas Recruiters serves as the primary contact for clients and candidates, ensuring exceptional support and a positive experience. This role emphasizes strong communication, empathy, and proactive problem-solving skills to effectively address inquiries and maintain relationships.
Responsibilities
- Respond to client and candidate inquiries via phone, email, and chat in a timely and professional manner.
- Assist candidates with application processes, interview scheduling, and job placement inquiries.
- Resolve client issues and provide solutions to maintain positive relationships.
- Keep accurate records of client and candidate interactions in the CRM system.
- Collaborate with internal teams to ensure a seamless service experience.
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficiency in using CRM software and Microsoft Office Suite
- Ability to multitask, prioritize, and manage time effectively.
Benefits
- Competitive salary range: $40,000 - $50,000 per year, based on experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- 401(k) with company matching.
- Opportunities for career advancement and ongoing training.
