Enterprise Solutions Strategic Account Manager

About the position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving new sales within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams. Responsible for customer retention, meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system.

Responsibilities

• Maintain and manage a portfolio of 3-6 accounts and/or an existing revenue base of $10-$25M for clients in the Fortune 100 or national/global distributed enterprise space with > 1000 locations.
• Manage sales opportunities, quota, funnel and forecast for each account/module; lead revenue forecasting activity within accounts and deliver to leadership at beginning of each month.
• Meet or exceed monthly sales quota by identifying and closing of new opportunities owning end-to-end sales process/execution.
• Lead contract renewal negotiations to protect and grow existing revenue streams.
• Serve as subject matter expert of company products to develop solutions in partnership with engineering and pricing partners that deliver value to customers.
• Cultivate relationships at CXO level to gain insight into customer strategy, expansion plans etc.; position and sell services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Lead and manage quarterly business reviews (QBRs) for each account with an emphasis on broader business relationship.
• Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction.
• Regular engagement at customer locations and away from Comcast's place of business for the purpose of making sales.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Requirements

• Bachelor's Degree.
• 10+ years of relevant work experience.
• Must have valid Driver's License.

Nice-to-haves

• Experience in consultative selling approach.
• Familiarity with Managed Broadband, VoIP, Professional Services, Ethernet services, SDWAN.

Benefits

• An array of options for physical, financial, and emotional support.
• Expert guidance and always-on tools personalized to meet needs.