September 2026 Enterprise Resource Planning & Hypercare Support Co-op

Elk Valley Resources • Elkford, BC

4d • CA$4,867 - CA$6,167 • Hybrid

About The Position

The ERP Training & Hypercare Support Co-op Student will assist the Applications Training Team in the successful deployment of the organization's new Enterprise Resource Planning (ERP) system across multiple operating sites. This position provides hands-on experience in training delivery, end-user support, change adoption, and post-go-live stabilization activities. The student will participate in training activities and provide frontline support during the Hypercare period. The role requires flexibility to support extended work schedules during critical go-live and stabilization periods.

Requirements

• Working towards an Undergraduate degree in Electrical Engineering or Mechanical Engineering
• A valid Class 5 Driver's License is preferred but not mandatory
• Motivated self-starter with the ability to manage several projects simultaneously
• Strong written, verbal, and interpersonal communication skills with a capability to communicate complex ideas to all levels
• Experience with Power Systems, including transformers, substations, and distribution equipment is considered an asset
• Familiarity with AutoCAD is an asset
• Previous work experience in a technical or engineering environment is an asset
• Experience with form design, macros, and data analysis is an asset
• Comfortable working in a dynamic industrial work environment with a range of engineering, technical and operational personnel
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Access) and a solid understanding of AutoCAD and Solidworks would be advantageous

Responsibilities

• Participate in and adhere to health and safety programs and policies
• Attend and support all ERP training sessions across multiple business workstreams.
• Assist trainers with classroom setup, participant registration, attendance tracking, and training logistics.
• Distribute and maintain training materials, job aids, and user guides.
• Support virtual and in-person training sessions.
• Assist users with navigation and basic system-related questions during training.
• Monitor participant engagement and collect training feedback.
• Help maintain training records and completion reports.
• Assist with preparation of training facilities, equipment, and training environments.
• Escalate system issues or training concerns to the Training Team.
• Provide first-level support to end users following ERP go-live.
• Respond to user questions and assist with basic transaction processing and system navigation.
• Document, track, and escalate issues through established support channels.
• Work closely with business users, trainers, subject matter experts, and project team members.
• Assist in identifying recurring issues and support knowledge-sharing activities.
• Support creation and maintenance of Frequently Asked Questions (FAQs), quick reference guides, and support documentation.
• Participate in daily Hypercare meetings and issue review sessions.
• Provide on-site and remote support as required.

Benefits

• Receive financial assistance for travel expenses and co-op fees
• Acquire hands-on experience applying academic knowledge to real-world mining operations, fostering the development of technical skills
• Benefit from mentorship and guidance offered by seasoned specialists in their respective fields
• Gain a competitive edge, securing primary consideration for professional positions upon graduation

What This Job Offers

• Career Level: Intern