Enterprise Change and Project Management Office Monitoring and Reporting Lead

About the position

ECPMO Program Monitoring & Reporting Lead is responsible for leveraging data analytics to oversee, analyze, and optimize change management programs relating to the performance of the Target Operating Model within the ECPMO. This role will be responsible for setting up and owning data analysis and reporting, predictive and prescriptive analytics, and monitoring change performance. This data will come from multiple tools and processes and include both manual and automated data sources. All data collected will be aggregated, turned into insights, and shared with executives across the enterprise for process improvement opportunities/recommendations. Recommendations and process improvement opportunities will be tracked to ensure optimal performance. In addition, these insights will inform the creation of OKRs. In addition, this role will create quality and productivity activities to ensure the Target Operating Model effectively meets business objectives and enhance the productivity and quality of outputs to bridge the gap between theoretical change management strategies and practical application.

Responsibilities

• Partner with internal ECPMO stakeholders to gather reporting requirements as well as establish a routine for receiving reporting.
• Collect, analyze, and interpret data from various change management activities to assess their performance against key performance indicators (KPIs).
• Develop and maintain dashboards, scorecards, and reports that provide insights into the effectiveness of change programs.
• Use predictive models to forecast outcomes of change initiatives, helping to anticipate risks or opportunities.
• Support analysis of key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it related to monitor and control activities relating to reporting.
• Support program adoption and continuous improvement activities.
• Provide data-driven insights to senior leadership to support strategic decision-making regarding change management.
• Ensure that changes introduced do not compromise the quality of the product or service.
• Identify inefficiencies in current processes and works on strategies to improve them.
• Define, track, and report on key performance indicators (KPIs) related to quality and productivity before, during, and after changes are implemented.
• Act as a liaison between different departments or stakeholders to ensure everyone understands the implications of changes on productivity and quality.

Requirements

• Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School/GED with 6 years of progressively responsible Project/Program experience.
• 6 years of experience in a monitoring and control function within a complex organization, ideally in a regulatory environment.
• 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time.
• 5 years of experience demonstrating end-to-end enterprise level dashboard/metrics creation experience supporting change events.
• 5 years of experience analyzing and interpreting data from various sources.
• 4 years of experience with the ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages.
• 4 years of experience creating and communicating strategies at all levels of the organization.
• 3 years of experience with visualization software such as PowerBI and/or Tableau.
• 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred).

Benefits

• Health and welfare programs
• Strong retirement benefits
• Generous paid time off programs
• Medical, dental, and vision benefits
• 401(k) and pension
• Income protection benefits such as life insurance, AD&D, and supplemental health programs