Enterprise Change and Program Management Office Process Owner Operating Model

About the position

The ECPMO Process Owner - Operating Model is responsible for owning the operating model processes and is responsible for serving as the Subject Matter Expert to update and maintain the ECPMO process, tools, procedures, controls and all associated artifacts and templates. This role will serve as an owner for changes to the ECPMO operating model, leading the strategy for training, implementation, and pipeline treatment of new changes. In addition, this role will be responsible for documentation storage, managing access for documentation and tools, curation, and certification of all operating model artifacts. Operating model artifacts include policies, procedures, process documentation, training, job aids, artifacts, templates, reports, and communications. This role will serve as a point of escalation for questions and clarity on the processes or changes to process for stakeholders. In addition, this role is accountable for caring for all upstream and downstream implications of their process designs in alignment with all action plans and enterprise policies and procedures. The Enterprise Change and Project Management Office (ECPMO) is a centralized function that drives strategic alignment, governance, and delivery excellence across enterprise-wide initiatives. The ECPMO enables effective change management, project execution, and the realization of business value.

Responsibilities

• Serve as the primary owner responsible for the design, update, and oversight of all operating model processes.
• Act as a subject matter expert for processes, procedures, controls, and associated artifacts and templates.
• Lead as the change owner for updates to the operating model, managing strategy, training, implementation, and the pipeline for new changes.
• Develop and execute strategies for training and implementing process changes across the organization.
• Accountable for understanding and managing all upstream and downstream implications of process changes to ensure alignment with enterprise policies and plans.
• Ensure that process designs integrate well with other systems and processes within the enterprise, maintaining coherence across departments.
• Oversee the creation, revision, and distribution of all necessary documentation and artifacts related to process changes.
• Manage updates and storage access including the creation, update, and access management of storage for all operating model artifacts.
• Certify all operating model artifacts, including policies, procedures, process documentation, training materials, job aids, templates, and reports.
• Ensure that only the most current and best version of each artifact is available for use across the enterprise.
• Execute compliance with operating model controls to prevent the use of outdated versions of documents or publications from the ECPMO.
• Regularly review and update policies and procedures to align with organizational goals and compliance requirements.
• Engage with business partners and stakeholders during change implementation to ensure clarity and acceptance of process changes.
• Work across various functions to ensure process designs support ECPMO enterprise-wide goals and operational efficiency.
• Serve as the escalation point for any questions or clarifications regarding processes or changes to processes.
• Other duties as assigned.

Requirements

• Bachelor's Degree from an accredited university in Business, Finance, Operation Management or other related degrees OR High School/GED with 6 years Project/Program experience.
• 6 years of experience in procedure management, process management, process improvement or a related role. Strong focus on managing relationship with senior internal stakeholders.
• 6 years of experience developing and implementing monitoring frameworks, including data analysis and reporting.
• 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time.
• 6 years of experience using analytics and data to make sound recommendations.
• 4 years of experience with relevant software applications, including data analysis tools and project management systems.
• 4 years of experience in process analysis and improvement methodologies such as Lean or Six sigma.
• 4 years of experience managing medium to large scale enterprise-level projects, including system implementation and cross/departmental initiatives.
• 2 years of experience in banking, financial services, or related business experience (preferred).

Benefits

• Comprehensive Total Rewards package designed to recognize and reward individual performance.
• Health and welfare programs.
• Strong retirement benefits.
• Generous paid time off programs.
• Medical, dental, and vision benefits.
• 401(k) and pension.
• Income protection benefits such as life insurance, AD&D, and supplemental health programs.
• Variety of time off programs for vacation, sick time, disability, and parental leave.