Enrollment Support Specialist

$45,760 - $52,000/Yr

Southern California University - Whittier, CA

Part-time - Entry Level

Remote - Whittier, CA

Educational Services

About the position

The Part-Time Enrollment Support Specialist (PT-ESS) at Southern California University is responsible for providing enrollment services to prospective students in the Accelerated Sciences Department. This role involves fielding inquiries, assisting students through the registration process, and supporting their enrollment plans for health sciences courses. The PT-ESS represents the university positively while recruiting students and ensuring they have the necessary information and support throughout their enrollment journey.

Responsibilities

• Serve as a primary point-of-contact for prospective students to provide information about Accelerated Science courses, schedules, and requirements for enrollment after regular business hours.
• Receive inbound calls from prospective students and provide required information to assist with enrollment.
• Make outbound calls to prospective students using a dialing software; send text messages to prospective and current students as needed.
• Accurately explain to prospective students expected course outcomes, resources and services available, and registration and tuition information.
• Assist students in registering for classes, working with the Registrar's office as needed.
• Follow up with students each shift to ensure successful enrollment in future classes.
• Maintain communication with newly registered students to ensure they have access to course materials and are prepared for their first day of class via text, phone and/or email.
• Manage call notes in the prospective student database in Salesforce and update internal departmental documents as needed during and after each shift.
• Communicate daily/weekly with the Lead Enrollment Support Specialist and other staff as needed to ensure continuity of tasks.
• Collaborate with other university departments to ensure Accelerated Sciences students are supported.
• Support the SCU team-oriented work environment by maintaining a pleasant and professional attitude and appearance.

Requirements

• Bachelor's degree preferred.
• 2-3 years of admissions advising, sales or customer-service related experience strongly preferred.
• Experience with admissions funnel management (Inquiry to Start).
• Ability to work with multiple databases.
• Experience advising adult and non-traditional learners and/or graduate programs.
• Proficiency with Microsoft Office Suite and Google Sheets.
• Working knowledge of CRM/Enrollment management software, preferably Salesforce and/or Five9 systems.

Nice-to-haves

• Experience in recruitment, student services, outreach, customer service, and/or sales.
• Phone skills and objection handling experience.
• Hybrid or remote work experience.

Benefits

• Flexible scheduling options as this is a part-time position.
• Opportunity for the position to become permanent after the temporary phase.