Enrollment/Billing Representative

The Cigna Group

13h•$17 - $26•Hybrid

About The Position

The Reimbursement Assistant is responsible for handling in-bound patient calls and reviewing co-pay assistance claims. The position will assist in collecting and processing patient payments including contacting patients to resolve outstanding balances. The ideal candidate will have strong customer service skills, communication and problem-solving skills and work in a fast-paced environment. The position requires attention to detail, the ability to work independently, and proficiency with Microsoft 365.

Requirements

High School diploma or GED
Proficiency in the Microsoft Office Suite
Strong customer service and interpersonal skills.
Effective written and verbal communication.
Excellent organization, problem solving skills and attention to detail.
Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division.
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working at home occasionally or permanently.

Nice To Haves

Helpful, knowledgeable, and polite while maintaining a positive attitude.
Interpret a variety of instructions in a variety of communication mediums.
Maintain confidentiality and practice discretion and caution when handling sensitive information.
Multi-task along with attention to detail.
Self-motivation, organized, time-management and deductive problem-solving skills.
Work independently and as part of a team.

Responsibilities

Handle in-bound patient calls and review co-pay assistance claims.
Assist in collecting and processing patient payments, including contacting patients to resolve outstanding balances.
Meet the quality assurance and benchmark standards set by the management team.
Communicate with patients, payers and outside agencies through telephone, electronic and written correspondence.
Document all activity in the patient account.
Process credit card payments.
Manage/scan/file and/or distribute forms, documents, etc.
Perform other duties as assigned.
Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts.
Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable.
Review accounts with patients and resolve questions or transfer to appropriate staff member.