Engineering Technician III

About the position

We are seeking a detail-oriented, thorough, and organized help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, networks hardware, user, and software issues. You will also respond to tickets, run diagnostic tests, collect test data, isolate problems, and determine and implement solutions.

Responsibilities

• Performs standardized or prescribed assignments involving a sequence of related operations.
• Follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments.
• Assembles or constructs simple or standard equipment or parts, servicing or repairing simple instruments or equipment.
• Conducts a variety of tests using established methods, preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors.
• Assists with the preparation of design drawings and assists with the design, evaluation, and/or modification of equipment.
• Maintains daily performance of equipment.
• Works through the problem-solving process with employees, empowering them to do the same in the future.
• Responds to customer queries in person, by phone, via email or the ticketing system.

Requirements

• Entry Level 0-1 years of experience.
• Must have a High School diploma.
• Strong verbal and written communication capabilities.
• Must be able to work independently and perform without errors.
• Must be a US Citizen.
• Active DoD SECRET Security Clearance.

Benefits

• Healthcare benefits.
• Wellness programs.
• Financial benefits.
• Retirement plans.
• Family support programs.
• Continuing education opportunities.
• Flexible time off benefits.