About the position
Zscaler is looking for an experienced Engineering Operations Manager to join our Program Management & Engineering Operations team and lead the design and implementation of end-to-end SDLC processes. This role is onsite in Bellevue, WA at least three times a week. Reporting to the Director of Engineering Operations, you will architect and implement streamlined workflows between engineering and cross-functional teams (Product Management, Legal, Marketing, Customer Success, and Sales). You will lead process design and implementation via our Atlassian product suite (Jira Data Center, Confluence, and Marketplace add-ons), including workflows, custom fields, and automation rules to improve team efficiency. Additionally, you will develop and deploy comprehensive dashboards and reporting solutions to provide real-time visibility into key engineering metrics (e.g., sprint velocity, defect density, etc.) and team performance, leading to data-driven decision making. You will also develop and execute change management strategies for new process and tool implementations, ensuring a smooth transition and high user adoption rates, and create and deliver effective training programs for engineering teams and stakeholders to increase process compliance and proficiency.
Responsibilities
- Architect and implement streamlined workflows between engineering and cross-functional teams.
- Lead process design and implementation via Atlassian product suite.
- Develop and deploy comprehensive dashboards and reporting solutions.
- Develop and execute change management strategies for new process and tool implementations.
- Create and deliver effective training programs for engineering teams and stakeholders.
Requirements
- 8+ years of experience in engineering operations, technical program management, or similar roles.
- 3+ years of experience with Jira Data Center as an administrator, architect, developer, or product manager.
- Experience designing and implementing quality gates, design and architecture review processes, and release management procedures.
- Ability to manage multiple cross-functional projects concurrently.
- Experience crafting and delivering engaging training materials and communication strategies.
Nice-to-haves
- Experience consulting for SaaS companies on engineering transformation.
- Proficiency in data analysis and experience building and presenting insightful visualizations.
- Experience maintaining and optimizing integrations between engineering tools and other business systems.
Benefits
- Various health plans.
- Time off plans for vacation and sick time.
- Parental leave options.
- Retirement options.
- Education reimbursement.
- In-office perks, and more!
