Engineering Application Support Engineer - NX/Teamcenter

Hermeus•Los Angeles, CA

12d

About The Position

Hermeus is a venture-backed defense aviation company focused on rapid iterative prototyping to build the fastest aircraft. The company is scaling its engineering systems following the deployment of Siemens NX and Teamcenter and is building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This role is not a traditional help desk position; it sits at the intersection of CAD, PLM, and engineering workflows, focusing on diagnosing system issues, improving system behavior, and enabling engineers to work more efficiently. The Engineering Application Support Engineer - NX/Teamcenter will be the primary point of contact for engineering productivity, resolving issues, identifying systemic gaps, and driving continuous improvements within the NX and Teamcenter environment.

Requirements

Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues

Nice To Haves

Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream systems

Responsibilities

Resolve NX and Teamcenter issues impacting engineering workflows.
Debug assemblies, drawings, and modeling issues.
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures.
Analyze system and client logs to identify root causes.
Troubleshoot release workflows, approvals, and ownership issues.
Resolve stuck or failed workflows and parallel process conflicts.
Correct part creation, template usage, and data entry issues with engineering teams.
Diagnose client-side issues (cache, environment, SSO behavior).
Differentiate system defects from user/configuration issues.
Support upgrades, patches, and environment changes.
Maintain stability during high-usage engineering cycles.
Serve as primary support contact for NX and Teamcenter users.
Provide clear, actionable guidance to resolve and prevent issues.
Develop SOPs, troubleshooting guides, and knowledge base content.
Improve support processes (ticket quality, SLAs, escalation paths).
Identify recurring issues and drive root-cause fixes.
Partner with PLM and engineering teams to improve usability.
Recommend UX improvements (defaults, templates, workflow simplification).
Transition manual fixes into standardized, system-enforced solutions.