Engineering Application Support Engineer - NX/Teamcenter

Hermeus•Los Angeles, CA

10d•Onsite

About The Position

Hermeus is a venture-backed defense aviation company focused on rapid iterative prototyping to build the fastest aircraft. The company is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. This role supports engineering teams to ensure system reliability, usability, and performance. It is a specialized support role at the intersection of CAD, PLM, and engineering workflows, focusing on diagnosing issues, improving system behavior, and enabling engineers to work efficiently. The Engineering Application Support Engineer - NX/Teamcenter will be the primary point of contact for engineering productivity, resolving issues, identifying gaps, and driving improvements in the NX and Teamcenter environment.

Requirements

Hands-on experience with Siemens NX (modeling, assemblies, drafting)
2+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues

Nice To Haves

Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with downstream systems

Responsibilities

NX / Teamcenter Support (Tier 2/3): Resolve NX and Teamcenter issues impacting engineering workflows. Debug assemblies, drawings, and modeling issues.
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures.
Analyze system and client logs to identify root causes.
Engineering Workflow & Data Integrity: Troubleshoot release workflows, approvals, and ownership issues. Resolve stuck or failed workflows and parallel process conflicts. Correct part creation, template usage, and data entry issues.
System Stability & Performance: Diagnose client-side issues (cache, environment, SSO behavior). Differentiate system defects from user/configuration issues. Support upgrades, patches, and environment changes. Maintain stability during high-usage engineering cycles.
User Enablement & Support Experience: Serve as primary support contact for NX and Teamcenter users. Provide clear, actionable guidance. Develop SOPs, troubleshooting guides, and knowledge base content. Improve support processes.
Continuous Improvement: Identify recurring issues and drive root-cause fixes. Partner with PLM and engineering teams to improve usability. Recommend UX improvements. Transition manual fixes into standardized, system-enforced solutions.