Engagement Manager

About the position

We are seeking individuals with business and technology consulting experience, combined with project management experience, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will collaborate closely with customers and the IBM Apptio Field Delivery team to project manage the deployment and roll out of customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

Responsibilities

• Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution, following Apptio methodology and utilizing project management best practices.
• Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customer's IT executives.
• Provide FinOps and TBM leadership to the customer.
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations.
• Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope, resulting in a successful deployment and adoption of the Apptio solution.
• Manage project team activities and oversee completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.
• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Requirements

• 5+ years of system implementation or consulting experience with at least five years as a senior consultant or project manager.
• Bachelor's degree in engineering, Computer Science, MIS, Finance or equivalent experience.
• Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.
• Specific knowledge and application of IT services, FinOps, financial management, including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support.
• Operational knowledge of IT infrastructure domains including Cloud, data centers, network / communications, server utilization, virtual environments, storage, and application development & maintenance.

Nice-to-haves

• Demonstrated client relationship and interpersonal skills.
• Consulting experience in enterprise systems implementations.
• Excellent organizational, analytical, and critical thinking skills.
• Client-focused attitude and ability to be a customer advocate.
• Team player, with effective and productive communication and presentation skills.
• Demonstrated experience with packaged application software implementation practices.
• Strong analytical and problem-solving skills, and ability to translate complex information into simple solution requirements.
• Experience with data analysis projects.
• A proven history of leading meetings with senior management and executives as the subject matter expert.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs.
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.