INTERNAL ONLY: Enforcement Case Manager-Team Lead

Fairfield County Ohio • Lancaster 43130, OH

3d

About The Position

The Enforcement Case Manager Team Lead will work on the CSEA’s Enforcement Team and assume a leadership role by providing guidance and support to Enforcement Case Managers. The Enforcement Case Manager Team Lead will also serve as a liaison between Enforcement Case Managers and CSEA management. This position will manage a larger caseload, help organize and provide ongoing CSEA employee training, participate in CSEA Management Meetings on a regular basis, and lead the CSEA’s Child Support Awareness Month efforts.

Requirements

• Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology, or a related field.
• Two years experience in performing child support functions that included conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders.
• One course or six months experience in interviewing techniques.
• One course or six months experience in business math.
• One course or six months experience in criminal investigations.
• One course or six months experience in case preparation techniques.
• One course or six months experience in criminal courts proceedings.
• One course or six months experience in techniques of writing.
• One course in typing, keyboarding, or word processing.

Responsibilities

• Educate Obligor on child support processes, initiate child support payments, review employment, and initiate seek work opportunities.
• Accompany unemployed obligors to resource room and assist with registration and initial orientation.
• Manage recently established child support cases in accordance with federal, state, and local laws and procedures.
• Review child support orders and track cases to ensure compliance.
• Enter case information into computerized tracking system (SETS) and ensure the required forms and notices are generated to customers and employers.
• Communicate, both in writing and orally, with customers, employers, and stakeholders on all aspects of child support; including review of orders, enforcement actions, employment options, payment information, and frequent follow-up with non-paying obligors prior to referring for enforcement.
• Conduct in-house investigations and communicate with clients, attorneys, law enforcement personnel, court officials, other child support professionals to obtain child support orders for clients.
• Attend workgroup meetings, staff meetings, and trainings.
• Testify in court as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree