Endpoint Systems Lead

About the position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Endpoint Systems Lead to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

Responsibilities

• Manages a key team providing global, 24/7 operations coverage for all infrastructure, devices, products, and solutions
• Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives
• Collaborates with engineering teams and government stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable
• Provides all Tier 2/3 activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions
• Monitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problems
• Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules
• Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information
• Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems
• Uses lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologies
• Develops test cases and scripts for beta and acceptance tests for all designs and component configurations; uses Lab facilities to ensure complete test coverage and positive outcomes before component for deployment
• Manages transfer of engineered solutions from engineering teams throughout acceptance testing and blue/green fielding
• Coordinates with engineering personnel for advanced troubleshooting and break/fix services within areas of experience
• Provides continuous patch management for designated infrastructure (e.g., workstations, servers) across all networks and security domains
• Provides information and/or coordinates on approved Plan of Action and Milestones (POA&M)
• Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contract
• Deploys, operates, and maintains physical, virtual, and cloud-based client desktop or mobile endpoints
• Monitors and manages Forcepoint TTC, Citrix, Azure, AWS, and VMware infrastructure and associated administrator and end-user access for stakeholders
• Manage end-user profiles to include automated updates at user login and logoff. Synchronize profile information with Active Directory and other sources of user data
• Hands-on experience maintaining performance-based human-centric implementations for optimal startup, login, application streaming, and other user experiences
• Manages and maintains desktop and application packaging of standard, engineered and tested configurations for (remote) distribution to thick, thin, virtual, and mobile device end points
• Monitors and manages all hardware and software licenses, distribution, use, and accounting by user account, device, or group
• Familiarity with configuration of hardware BIOS, RAM, device drivers, and full disk encryption using NIST-, FIPS-, and NSA-approved encryption algorithms
• Tests, automates patch management solutions, and deploys software/applications using environment-specific tooling
• Applies working knowledge of network concepts, firewall configurations, and VPN technologies to optimize customer interactions in secure, separated environments

Requirements

• Must hold a current Top Secret clearance and be SCI eligible
• Experience managing teams or projects
• An AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
• Minimum 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
• Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)
• Willingness to learn new skills and new technologies.

Nice-to-haves

• Degree in Science, Technology, or Engineering
• Red Hat Certified System Administrator (RHCSA), or Citrix Certified Associate-Virtualization, Azure Fundamentals (or equivalent), or VMware Certified Professional – Data Center Virtualization, or Ivanti User Workspace Administrator
• Azure Administrator
• Familiarity with IC ITE services and classified environments
• ITIL 4 Foundation Certification

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits