EMR Analyst I - Epic Trainer - Patient Access/Grand Central

Cincinnati Children's

5d•$67,538 - $86,112•Hybrid

About The Position

As an Analyst I specializing in Epic EMR (Patient Access/Grand Central), you will play a key role in supporting Cincinnati Children's Hospital Medical Center's workflows through the design, delivery, and ongoing optimization of Epic education programs. This position serves as a trusted resource for clinicians and staff, ensuring effective adoption and utilization of Epic workflows that enhance patient care, operational efficiency, and the overall patient experience. In this role, you will develop, deliver, and evaluate training programs for clinical and administrative staff, with a strong focus on scheduling and registration workflows. You will create and maintain training materials, facilitate classroom and one-on-one learning experiences, and help drive system optimization through education and workflow improvement initiatives. Success in this role requires exceptional communication skills, the ability to manage multiple concurrent projects, adaptability in a fast-paced environment. In addition, you will support curriculum governance, training environment maintenance, and ongoing content updates to ensure educational materials remain aligned with evolving clinical workflows and organizational priorities. Work Model This position follows a hybrid work model and requires regular on-site presence to support training delivery, collaboration, community practice engagement, and operational needs.

Requirements

Bachelor degree or equivalent combination of education and experience
No experience required

Nice To Haves

EPIC certification.
Prior eLearning creation experience.
Experience in Community Health practices
Bachelor’s degree in nursing, respiratory therapy, or a related clinical field.
3 years of experience developing and implementing training strategies focused on clinical information systems, including classroom training and content creation.
Strong project management skills.

Responsibilities

Take ownership of tasks with sense of urgency and drive them to completion.
Take initiative and suggest what needs to be done.
Communicate to supervisor regarding overall issues and roadblocks.
Work with cross functional teams.
Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital.
Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes.
Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.
Participate in instructional sessions.
Use knowledge to improve skills.
Develop and maintain positive relationships, both internal and external to CCHMC.
Demonstrate teamwork.
Work well with others and fosters a positive team environment.
Prepare oral and written presentations.
Serve as a resource for application projects and enhancements.
Effective time management and prioritization of assigned tasks.
Ability to scope and estimate work effort for small projects.
Accurate and timely communication of status.
Effectively collaborate across teams.
Provide technical support and problem resolution for known issues.
Develop troubleshooting skills.
Develop critical thinking skills to enable working through details of a problem to reach a positive solution.
Escalate unresolved issues with urgency.
Support a user base through clinical system training and the creation and curation of education and training materials.
Participate in on-call support rotation and learn basic support processes.
Interact with all levels of staff throughout the Medical Center in a collaborative manner.
Strong sense of personal accountability.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).