Employer Advocate

Knowledge Services • Indianapolis, IN

3d • Onsite

About The Position

Knowledge Services is currently seeking a skilled and detail-oriented Employer Advocate to support our client in downtown Indianapolis. This position requires a broad knowledge of pension benefits, a general understanding of every aspect of the Systems’ operations, and the ability to coordinate with others within the organization verbally and in writing to resolve member and employer issues. The position will require strong interpersonal skills to create positive work relationships.

Requirements

• Associate degree and at least one year of customer service experience; or High School diploma/GED with three years of customer service experience.
• Experience in financial services, insurance, group benefit, or the pension industry.

Responsibilities

• Review and process employer-submitted information required to maintain employee account information and process benefits.
• Communication with customers via email and limited phone work to update, clarify, and correct employer and employer records.
• Processing annual ER submissions such as certified salaries and payroll calendars and updating approved employer contacts.
• Maintaining spreadsheets, running reports, and tracking workloads.
• Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree