About the position
As an Employee Health & Benefits Sr. Account Manager at Marsh McLennan Agency (MMA), you will ensure outstanding customer service is provided to clients, both directly and by other members of the production team. You will communicate closely with Producers and act as key liaison with clients to assess needs and provide solutions. Your responsibilities will include overseeing, facilitating or executing new/renewal marketing processes, designing detailed analyses and presentations for prospect/client meetings, developing educational materials including Benefit Enrollment Guides, reviewing SPD's and agreements/contracts for accuracy, assisting clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc., handling any claim resolutions and plan administration problems, and managing filing, file set-up, and file maintenance in the Agency Management and Imaging System.
Responsibilities
- Ensure outstanding customer service is provided to clients, both directly and by other members of the production team
- Communicate closely with Producers and act as key liaison with clients to assess needs and provide solutions
- Oversee, facilitate or execute new/renewal marketing process
- Design detailed analyses and presentations for prospect/client meetings
- Develop educational materials including Benefit Enrollment Guides
- Review SPD's and agreements/contracts for accuracy
- Assist clients with resources relative to HIPAA, COBRA, FLEX, ERISA, etc.
- Handle any claim resolutions and plan administration problems
- Filing, file set-up, file maintenance in Agency Management and Imaging System
Requirements
- 5-7 years previous insurance industry experience with at least 2-3 years in a brokerage or agency environment
- Excellent presentation, written, communication, and customer service skills
- Previous experience working with small groups preferred
- Proficient with Microsoft Word, Excel, Power Point, and Outlook
- Ability to learn Agency Management and Imaging Systems
- A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
- Life & Health license required
Benefits
- Medical, dental and vision insurance
- 401K and company match program
- Company-paid life and disability
- Generous paid time off programs
- Employee assistance program (EAP)
- Volunteer paid time off (VTO)
- Career mobility
- Employee networking groups
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
