Employee Benefits Specialist

About the position

The Employee Benefits Specialist provides exceptional customer service and support to both internal and external clients. This role is responsible for the timely and accurate set-up, ongoing maintenance, and support of client accounts for Health & Benefits (H&B) and COBRA. The specialist maintains a comprehensive knowledge of the products and services supported by the agency, ensuring timely and accurate problem resolution to support client retention goals.

Responsibilities

• Initiate timely set-up and process all documentation related to the setup and maintenance of client accounts.
• Research and resolve product and service issues from the field and clients, ensuring the accuracy and integrity of financial and insurance transactions.
• Perform data input while maintaining strong prioritization and organizational skills and professional communications.
• Participate in product-related projects or training sessions, as required.

Requirements

• Customer service in a business-to-business setting.
• Administration and benefits administration.
• Insurance verification and billing.
• Documentation control and data input.
• Payroll and benefits management.

Nice-to-haves

• High School Diploma.
• Strong organizational skills and professional communication.
• Experience in benefits management preferred.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)