Employee Benefits Specialist (Onsite)

About the position

At The Standard, you'll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let's work together. You will need to be able to work onsite at the customer's office in Orlando, FL at least three days per week.

Responsibilities

• Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations.
• Serves as the liaison between the policyholder and The Standard.
• Works closely with the employer and their employees to respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, voluntary dental and absence related inquiries.
• Independently administers claim processes, handles coordination of death claims, and assists employees in filing for claims.
• Provides reports to the policyholder's benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed.
• Maintains and protects personal information of the policyholder's employees.
• Develops effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders' various locations.
• Creates best practices & new process improvements that ensure a positive customer experience for the employer and employees and future retention of the business.
• Participates in special projects related to the policyholder's life, disability, voluntary, dental and Leave plans, as assigned.

Requirements

• Experience working with billing, knowledge of disability, life and dental benefits will be helpful.
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability.
• Time Management - Ability to plan and organize own work to meet changing priorities and diverse customer needs.
• Strong verbal and written communication skills.
• Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in customer service, human resources and/or account management.
• Education: High School Diploma Required.

Nice-to-haves

• FMLI or CEBS professional certification preferred.
• Professional Certification: Life and Disability insurance license preferred.

Benefits

• Comprehensive benefits including medical, dental, vision and retirement benefits.
• Initial PTO accrual of 164 hours per year.
• 11 paid holidays and 2 wellness days per year.
• Eligibility to participate in an incentive program.