Employee Assistance Program Consultant III

About the position

Assumes major responsibility for the daily operations of the Employee Assistance Program (EAP) in a particular facility or geographic grouping of facilities, providing service to physicians, employees, and family members. Coordinates the development, delivery, allocation and maintenance of services in regards to assessment and short-term problem solving and referral, committee and workgroup participation, training, organizational initiative support, organizational change support, threat management, critical incident response, and consultation to managers, supervisors, human resource representatives and union representatives.

Responsibilities

• Behavioral health assessment and referral
• Short-term problem solving
• Consultation and training to managers, supervisors, human resource representatives and union representatives
• Provide clinical lead support to less experienced staff, providing consultative oversight
• Crisis intervention and critical incident stress management in response to employee deaths and adverse outcomes
• Serve as a core member on the local Threat Management Team (TMT)
• Management of projects based on departmental and organizational needs
• Responsibility for daily operations of Kaiser Permanente's internal EAP at the local facility
• Provide behavioral health consultation to help solve higher-risk and complex/diverse issues
• Help mitigate organizational liability by managing behavioral risk issues
• Manage client and customer scheduling, requiring complex planning
• Interpret less defined guidelines to make recommendations for process improvements
• Assess all new cases and requests for services; determine course of action
• Collect and analyze data to make informed recommendations/decisions
• Develop solutions to a diverse range of complex problems
• Provide ongoing coaching to team members
• Serve as a technical/professional mentor to team members
• Provide project leadership on departmental work

Requirements

• Minimum five (5) years as a licensed clinician
• Minimum of two (2) years of clinical experience, including chemical dependency work, crisis intervention, traumatic stress intervention and short-term problem solving
• Masters degree in social work, psychology, or related clinical human services discipline
• Psychologist License (California) OR Licensed Clinical Social Worker (California) OR Licensed Marriage and Family Therapist (California)
• Program experience must include training design and implementation, organization consultation
• Familiarity with management information systems and human resource functions
• Thorough knowledge of policies, practices and systems
• Working knowledge of Microsoft Outlook, Word, and Power Point
• Ability to work in a Labor/Management Partnership environment

Nice-to-haves

• Experience providing management consultations
• Experience providing training
• Healthcare service background
• Program development and project management experience
• CEAP or CEAP eligible
• Ph.D in social work, psychology, or related clinical human services discipline