Employee Advisor

Trane Italia • Davidson, NC

5d • $36,300 - $52,290 • Hybrid

About The Position

As an HR Solutions Employee Advisor, you will be the frontline support role for Trane Technologies' HR Solutions Center. The HR Solutions Center is the primary helpline for questions regarding Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs. As an HR Solutions Employee Advisor, you will be responsible for assisting the Trane Technologies Employee (Active/Retired) population. This position is 4 or more days on-site a week and will be based out of our Davidson, NC location.

Requirements

• High School diploma: Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)
• Must have ability to work as part of a team
• Must be able to be self-directed as needed
• Must be detail oriented with a strong commitment to quality assurance
• Must be able to manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Nice To Haves

• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.

Responsibilities

• Be able to assist 35+ employees per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Leaves, and Corporate Programs
• Identify and resolve issues pertaining to Trane Technologies policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the first interaction if possible
• Follow up with customer issues to guarantee prompt resolution
• Ability to multitask and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision-making skills
• Document each interaction accurately with customer case system
• Instill trust and confidence while working with customers to overcome challenges
• Must be available to work flexible full-time hours depending on assigned shift; shifts range from 8am-7pm EST, Monday-Friday

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED