Emergency Dispatcher I

City of Edmond • Edmond, OK

164d • Onsite

About The Position

As an Emergency Dispatcher, you will make a difference every day. You help people during moments of urgent need and impact how well the police, fire, and after-hour emergency maintenance personnel perform their jobs. You are an important part of the public safety team that protects the lives & property of Edmond's residents.

Duties of a dispatcher involve receiving, prioritizing, and dispatching both emergency and non-emergency telephone calls. During these calls, dispatchers aid emergency callers, help them establish composure, obtain essential information from the caller, and dispatch the appropriate emergency personnel.

Requirements

• High school diploma or GED equivalent
• 7 to 11 months of related experience and/or training
• Or equivalent combination of education and experience
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier
• Availability and willingness to work any shift schedule (new hires are required to work all shifts during training, which can last up to 8 months or longer)
• Strong customer service, critical thinking, and multi-tasking skills
• Strong level of integrity and honesty
• Advanced computer and typing skills
• Ability to handle high levels of stress while maintaining focus and composure
• Ability to learn and retain information quickly while under stress
• Ability to take initiative and exercise independent judgement
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Nice To Haves

• Promotion to Emergency Dispatcher II after 2 years of employment with acceptable job performance and completion of required on-the-job training
• Promotion to Shift Supervisor (if available) after 2 years of employment and participation in a competitive selection process
• Potential to be selected as department trainer (CTO) after 2 years of employment and completion of Communications Training Officer Certification Course

Responsibilities

• Receive and respond to both emergency and non-emergency telephone calls
• Direct calls to the appropriate authority for disposition
• Dispatch emergency calls to fire and police responders, or Public Works/Utilities emergency crews
• Monitor and transmit all radio communications
• Coordinate emergency requests
• Enter information into the Computer Aided Dispatch system
• Use OLETS/NCIC to query and enter data
• Maintain various logs
• Call out and notify off-duty personnel, including calling for support resources

Benefits

• Generous benefits package including health, vision, and dental insurance
• Access to a dedicated primary care medical clinic at no cost to employees and covered dependents
• Generous time off, paid holidays, longevity rewards, and retirement benefits
• Paid parental leave
• Potential for bilingual pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED